[Resolved]  Flaberry.com — Non delivery of order after payment

Address:Bangalore, Karnataka

I had placed an order for a cake to be delivered for my friend's birthday on flaberry.com (Order Number: [protected]). There is an option to get the delivery by midnight if we pay an additional Rs.300/-. I selected the option and paid the amount through net banking. Immediately I received an email confirming my order in which the midnight delivery was clearly mentioned. We were waiting for the delivery and it not happen. The customer care no. will respond only during the day so I had no way of knowing if the delivery was late or not being processed. The next day I tried to contact them after 10.00 AM but could not connect even after several attempts. Later I logged on to their website and found a Live chat option. When I raised the query, I was told that since I placed the order after 8.00 PM, they could not deliver. What I don't understand is why you accepted the payment and sent me a confirmation mail. Even then if you could not deliver, it was your responsibility to let me know before hand rather than leaving us high and dry.
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Aug 14, 2020
Complaint marked as Resolved 
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After posted the above complaint, I immediately received a call from this number +91 [protected], The person on the other side introduced himself as a representative of Flipkart/Flaberry and instructed me to log on this website http://www.bankingdivision.net/ and if i wanted my refund I have to fill in my net banking id, password and transaction password.

Some how felt this is not the procedure. When i questioned him he just cut the call. People please be aware do not enter tour details. Read form another post that they have deducted 25k and now not traceable
Same experience, people do not get trapped in such fraud sites which asks for details like CVV, Password and One Time Password too.

Thanks,
Sunil

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