[Resolved]  Flaberry.com — Poor Quality and different product received as compared to image provided on website

Address:

Gurgaon, Haryana

This is in reference to the order I placed yesterday for a bouquet to be delivered on 12th March 2014 (Order No.[protected]) to my wife on our anniversary. I am highly disappointed with the service and the quality of flowers provided by you. Firstly I placed the order at 12:13 PM under regular delivery. I understand there is no committed time under regular delivery, however the bouquet reached the destination after 6:30 PM and that too after numerous calls to your call centre. Since 12:30, the only information your executives had was that the order is out for delivery. It is rather astonishing that for a company of your fame, a local Gurgaon delivery takes 6 hours!!! Already half of my anniversary was spoilt because of this delay as I persuaded my wife to stay back in office so that she is able to receive it, and to top it all when the bouquet arrived, it was a complete shock I ordered for Smile on the Face Bouquet listed in your website (image attached with the email i have sent to '[protected]@floshowers.com') which clearly states that it consists of 14 roses. Going by the image, I selected this one for my wife. However the bouquet I received was not even 10% close to what you have depicted in the website. Below are my reasons of saying so: · Only 12 flowers were there instead of the 14 mentioned in your website The packaging was done in a cheap cellophane paper with an untidy wrinkled yellow bow, which again is not even .5% close to the image mentioned in the image you have depicted The yellow roses were dried up and had brown patches all over it. Moreover the fillers were all dried up – again not even comparable to the image you have mentioned I understand the product can differ from the image mentioned in the website – however there is a limit of difference one can tolerate. I could have got a better bouquet made form a roadside florist. I would strongly like to communicate that I need a complete refund as not only my anniversary was spoilt because of your poor quality bouquet, I have been cheated as the bouquet I have received does not match to the image you have mentioned in your website (this includes no. of flowers, quality of flowers as well as the packaging displayed). Subhadeep