Flight Booking - Jetairways/MakeMyTrip — One of the connecting flight service was never provided

Address:

Hyderabad, Andhra Pradesh, 500008

HI,

I am posting this on the experience i had with JetAirways on a round trip from Riyadh to Hyderabad.

My trip was scheduled as below.
Riyadh to Dahamam = By bus, departing around 3pm
Dahamam to Mumbai = By Flight
Mumbai to Hyderabad = By Flight

And the return was the same.
Trip from Riyad to Dahamam was never provided. I was at the mentioned bus stop at 12 (3 hours before departure) and could'nt find the bus which on the ticket says (operated by Jet Airways). I checked at the counter and at the office of the bus stop and no one recognised the ticket and was told that there is no such service as mentioned in the ticket.
Started calling MakeMyTrip and JetAirways and was on call all the time for 3 and half hour but none helped. No one guided me on what to do. I was only told that the bus is at the bus stop but i couldnt find it and people at the bus stop said that there is no such bus available there.

I had to hire a private taxi from the bus stop to Dhamam to catch the evening flight from Dhamam to Mumbai. The same thing happen in the return flight. I booked a flight from Dhamam to Riyad.