[Resolved]  Flipkart — Defective Tablet Delivered and Not helping with a Refund neither Repair.

Address:

East Khasi Hills, Meghalaya

Dear Sir, This is regarding Swipe MTV VOLT 1000 Tablet (White, Wi-Fi, 3G, 4 GB) ordered from Flipkart. The Order ID: OD[protected]. I am a regular customer of flipkart and I am currently staying in Shillong, Meghalaya. I had given my delivery address in Kolkata as flipkart could not deliver the product to Shillong. The product parcel was received on 20th January 2014 in Kolkata and I had opened it on 4th February 2014 in Shillong, keeping in mind the replacement policy in case of any problem. Unfortunately, I did faced the following problem:- 1. A line/ area on the tablet screen is not responding, which is also the region and the first line of the keyboard on the touch screen (qwertyuiop) when we want to text. 2. A pin/ lock on the table flip cover case is broken (Flipkart had Refunded Rs.1000/- for this. Please note that the manufacturing of this accessory and the tablet itself had been stopped). Since Flipkart could not replaced the tablet, I was being told to get help from the Swipe customer care. So I deposited the Tablet handset and its battery at one of the Swipe customer care in Shillong on the 10th February 2014. Now it is about to be three months and they haven`t been abled to repair neither give a refund. All they tell me (through emails and phone calls) are to wait for 24 hours (from Flipkart) and to wait for 10 days (from Swipe) each time. But non gets back to me with an update of the tablet. Flipkart has also been very rude to remove more than three times the comments I made on their services about this tablet. I think this is because it would affect their sales/ reputation. Swipe customer care call center keeps telling me that their system is down and to call back. I have been helpless and dont know who is responsible for giving me a defective tablet. Now I just want my money back. Please help me. Thank you