Flipkart — Delivered 4 star tefrigerator inplace of 5 star

Address:

Ahmedabad, Gujarat

Dear Team, I have ordered (Order # OD[protected] one Goderaj refrigerator from flipkart on 5th June 2015. When I got delivery it was delivered as 4 star in place of 5 star. I have registered complaint and there are total 7 times request approved for me (3 times for refund and 4 times for replacement). Still Flipkart has not replace the product and now they are forcing me to take refund or keep the product. I am not accepting refund as the time I have given order there was some offer on flipkart and I got approx[protected] /-Rs discount. Now they are refunding me the price which I have paid (not price as on today which is increased by[protected] Rs/-). Mistake has been done from them and they are frocing customer to bear the loss of their mistakes. Some false commitment done by them are as below 1) When I request initially, your customer care colleague provided me wrong information. As per flipkart the refrigerator was not in stock and that's what they were unable to replace it and they approve the refund. flipkart also sent me email saying that product is not in stock at my area pincode and after their email confirmation, I immediately place one more order to prove that how you are providing wrong information to customers. Check in your system there are 2 orders placed by me (Second order was dummy just to prove that you are a big cheater). 2) secondly When my replacement request was approved, flipkart team member Mr Akram Khan assure me that this time I will get the 5 start refrigerator and he will double check with seller seller before delivery but there is no communication between you and the seller. Same product delivered again with 4 star. 3) Multiple times you have approved refund and replacement (7 times approval) and everytime a new person from their side came and approve/reject the request by mentioning wrong comments which really not discussed with customer. When I called to check the comment mentioned before closing the complaint, there was some wrong comments mentioned by their team (i.e. customer agree to take refund, customer is happy with the product, Customer have no issues like that) 4) Last time the product came to Ahmedabad from Mumbai and not delivered to my home. When I contacted flipkart team, It was said to me that there was some invoice issue and because of that the product was shipped back to Mumbai (Really not sure if issue was with invoice why the product was shipped to Mumbai??) 5) Today Again I have got the same refrigerator which is same as previous (i.e. 4 star and that too after many reminders and confirmations too). The product was not delivered to me as when the courier person open the box I checked and it was 4 star. I told courier person that it must be 5 star this time then he checked with some concern team from flipkart and Mr Tushar from flipkart asked him to take back the refrigerator. I am really not sure that is the way to deal with flipkart. They are just playing with my feeling and mentally harassing me and their intention is just bother the consumer but not actually resolving the issue.