[Resolved]  Flipkart — Delivery issue with flipkart

Address:Ahmedabad, Gujarat, 380013
Website:www.flipkart.cpm

Hi Flipkart Team,

I have been a regular customer of Flipkart for over couple of years now and have had pleasant experiences with them in 9 out of 10 transactions I have conducted. I had one real bad experience (yesterday)

This all started few days back on 6th Jan’16. Me and my two other friends were very excited to purchase Shoes online. We ordered 3 Pairs of Shoes of Same brand with different Size. Still we had to pay thrice delivery Charges as we were excited we didn’t mind it. It’s okay.

Yesterday, Disaster day where delivery guy came with two boxes of same shape and size. Upon inquiring about 3rd box he said it is there you pay me for 3 boxes. When I opened the 2nd box which was tagged as quantity of 2 shoes. It was having only one pair of shoes in it.

When we contacted on Helpline we got very illogical answer. You pay for 3 shoes and we will deliver it to you afterwards when not sure, I asked for full refund or deliver it in next 5 days, I got straight answer not possible. You go online and order it again and it will get delivered after 15 days. Please wait. I asked for higher person. Call got transferred to Sapna Babu. She denied for any help and informed us to book it online as it was our mistake as Flipkart is not responsible. They inquired did you open the box. If we didn’t open the box than how come we get the surety of box containing two pairs of Shoes in it. We have taken only one pair of shoes. We didn’t pay for another two shoes as they were not delivered to us. She transfer my call to Some Manager and was committed that we will get the product for Free if you send us an email stating our problem. Even they can commit us anything. IT WAS OUR PROBLEM THAT WE ORDRED THREE PAIRS OF SHOES ONLINE AND THAT TO ON COD.

I would say your vendor is a big cheater and you cannot commit if we order anything.

For facing such problem. I need my shoes in next 5 days as it was a miss from your end. I want it FOC as well. Please let me know if you can’t delivery it. I want to highlight this to public as well. Wherein I can make it public to other’s knowledge as well. Where you cheat people.

Today I am not happy with your services it is bad experience with Flipkart. I order lots of products through Flipkart and I always recommed your website to my friends and colleagues for product.

☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻☻�...

[Image result for black angry smiley]

Do you guys know the mean of black smiley. The meaning of above smiley's you guys are cheater your vendor's are cheater they mention two product and they deliver only 1 product.

It was started on Order Date: 6 January, 2016 6:59 PM. I was order two different shoes through flipkart .

[cid:image002.[protected]@01D15475.85A820B0]

I was waiting from almost 15 days for these shoes and today when I was received these shoes it is not correct.

Regards,

Kuntal Parikh on behalf of Alok Choudhary
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Jan 27, 2016
Flipkart Customer Care's response
Hello, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply.
Verified Support
Jan 27, 2016
Flipkart Customer Care's response
Issue has been addressed with customer, Awaiting an update.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46427
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information