Flipkart — Display of irresponsible behavior and procedure

Address:

Gurgaon, Haryana

Team. I ordered one mobile on 22nd June and order no is OD[protected]. My experience was so horrifying that next time onwards I will think twice before using your site. First, while booking the order my initial two attempts of making the payment got failed. My Indian bank saving bank account was debited twice however booking on flipkart site was failed. I registered one request with flipkart on 24th Jun to look resolve this issue. Till date this has not been resolved and refund has not been processed into my savings account. Second, at the same time, on third instance, i paid through credit card and payment was successful. The expected delivery time was intimated to me as 30th Jun. The courier person (Name- Ajay Pandey) called me on 25th to deliver the product. Since I and none of my family members were available on the address on that day, hence I requested him to hold the delivery till 28th Jun (Sunday) on which the courier person agreed. He committed that it will not be any issue for him to deliver the product on 28th Jun. However on 27th Night I received intimation from Flipkart that order has been cancelled due to undelivery of product. So, finally, the status is I have been debited Rs 34, 647/- for a product of Rs 11, 549/ (offer price) and my order has also been cancelled. Have ordered product through flipkart earlier also however this is my worst experience I have ever faced in my life. This is a sincere request to refund my entire amount which has been debited and I promise that I will never use your company to order any product in future. Thanks and regards Vinay Pandey Mob- [protected]