[Resolved] Flipkart — Duplicate/different product received

Advise2016

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

Flipkart shipped me products(2 Home town brand wardrobes) made of the material different from the product specification manual.
3 door home town bali engineering wood wardrobe
2 door home town premier wardrobe
Both the wardrobes are not made of MDF, and flipkart have been selling the wardrobes in name of MDF material for more than 6 months.

When I asked them to provide replacement of product as per specification. For months they kept forcing me to accept that the product is made of MDF material(as per the specification) & they have quality certificate of MDF material from Future Bazar (home town brand). After pursuing the case for few months they accepted that the both wardrobes are not made of MDF material.

Now they have been telling me that it is Product specification Error & they don't have the products(2 home town brand wardrobes) made of MDF material.

Flipkart have sold for months & months this product under specification of MDF, however the product is not made of MDF. Flipkart should replace the product with MDF material product for all the consumers (including me).

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Jun 10, 2016

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 05, 2016

Flipkart Customer Care's response Hello Advise2016, Greetings from Flipkart! We are unable to find order detail or contact information hence we request you to contact our customer care on below detail. Call us: We're available 24 hours a day. [protected] Mail us: [protected]@flipkart.com Hope this helps ! Thanks for shopping with Flipkart.