[Resolved] Flipkart — FAKE Return policy by flipkart.com. not replacing the faulty mobile even after 2 months...

abbas788886

from Rajkot, Gujarat

Address:

Chennai, Tamil Nadu

i bought a moto e 2nd gen mobile on flipkart. they are having a guaranteed 30 days return policy. i was delivered on 14th march and i am having a lot of problems in this mobile. so i complained it to flipkart before their timeline of 30 days. but they did not give a proper response. thay called me after 1 week they called and gives a trouble shooting steps. i tried that, but no use. after that no any single response from flipkart. due to my work, i can't able to followup with flipkart. after a certain time i got a message that the return request is rejected. i shocked and called them, they said the same and refusing to return this defective mobile. many buyers are having issue with this mobile, but flipkart is not giving a proper solution. i have attached a screenshot. in this, its showing that the issue is resolved between seller and buyer. but the issue is not resolved till now. i did not confirm to flipkart that my issue is resolved. help me to return this defective mobile to flipkart and get my hard earned money. mobile no. - [protected] Return ID: 17380535

+1 photos

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Complaint marked as Resolved

May 23, 2015

Updated by abbas788886 No single response from flipkart. so its clear for me that flipkart not caring their customers.

Verified Support

May 25, 2015

Flipkart Customer Care's response Spoke to customer and he says that his handset is defective and has speaker issue. So requested customer to visit ASC and get a Job-sheet for further assistance and closing the complaint.