[Resolved]  Flipkart — Fault in ordering and cancelling

Address:	South 24 Parganas, West Bengal, 700144
Website:	www.flipkart.com

On 15th October, 2015, I've booked a Moto X Play, android smartphone from Flipkart application. Afterwards, when I checked my orders on Flipkart app, I found that 2 orders have been placed, although I've booked for only one. Naturally, I cancelled one order from Flipkart app, which automatically cancelled the other order too, much to my dismay. Then, I booked again one Moto X Play using Flipkart app, which again resulted in 2 orders in my order-book. I did nothing this time, as it was on C.O.D, I thought I'll just accept one order and reject the other. Last night I went to check the status of the orders on Flipkart website and found that both have been shipped with the SAME tracking number. This time, I decided that the ordering issue was probably a software problem of Flipkart app. Hence, if I cancel one order from Flipkart website, all will be ok. I did just that, cancelled one order on 23rd October, 2015, which again automatically cancelled the other order also. I have called flipkart customer care regarding this issue, but they refused to resolve it saying that I have actually ordered 2 products instead of one, and that I have requested cancellation for both the products instead of one. They even said that because the orders were being shipped under the same tracking id cancelling one order automatically cancelled the other order, while I did not even placed the duplicate order. I demand a proper explanation of this from Flipkart and compensation for the time and anxiety it caused me to experience. Thanks and regards, Samiran Biswas email id: [protected]@gmail.com Ph-[protected]