[Resolved]  Flipkart — Faulty digiflip XT712 tablet giving troubles repeatedly

Address:Kanyakumari, Tamil Nadu

Sir I purchased a Digiflip XT712 TABLET through flipkart when it was introduced in the horizon with much fanfare .As it was touted as the flagship tablet of flipkart itself I did not hesitate to buy it on the first day itself.But ever since I am ruing the decision.From the outstart the tablet had a very poor battery life, but i thought it would improve and waitede for the battery to set, but this never happened.It worsened instead and went dead in december 2014.I contacted the customer care and was guided to a service centre in tirunelveli tamilnadu .After keeping the tablet for 10 days they returned the tablet claiming that the problem has been repaired, but to my dismay I found out that the tablet just started up to die soon .I again went to the service centre and submitted the tablet.Then they 'found out 'and that the battery is the culprit and needed to be replaced and they had to send it to the head office .They returned the tablet now after almost a month with the claim that the tablet has a new battery.Now barely a month has passed the same problem has crept again with the same problem..the battery even after switching of wifi, cullular and all other things barely remains wake for an hour. I am really fed up with the product and flipkart because the product is still in it's warranty period and it is sick most of the time in this period itself.I think the product itself is flawed and not just battery and i want it replaced or compensated I ordered this product on[protected] my order id is OD[protected] email id [protected]@gmail.com mobile no -[protected]
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Complaint marked as Resolved 
Verified Support
Mar 02, 2015
Flipkart Customer Care's response
Tried calling customer but phone is switch off so sent mail asking for alternate number and convenient time. Hence closing the case.
Mar 03, 2015
Updated by bogan R
the problem remains unsolved and the haste to close this case is unholy and pathetic
Mar 12, 2015
Updated by bogan R
Flipkart person contacted me and the product was taken back and a refund has been promised by march 11/2015.Yet I am waiting for the refund.I will update this complaint after the problem is fully solved
Verified Support
Mar 13, 2015
Flipkart Customer Care's response
Spoke to Mr.Arun [protected] and he requested to call Mr.Bognath on [protected] and we were not able to contact as the line was busy. However, We have got an update that we will be processing your refund today. Please accept our apologies!!
Mar 25, 2015
Updated by bogan R
Thanks to this forum the complaint was resolved though the speed it was resolved is much to be desired.It took more than 14 days to resolve the issue and repeated reminders .Flipkart should be careful in this area of their service chain.Thanks
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