Flipkart — FEELING CHEATED - NO RESPONSE

Address:

Bangalore Urban, Karnataka

I PURCHASED 1 IFB TOP LOADING WASHING MACHINE AW6501WB ON 28/12/2014. A PERSON NATRAJ FROM RP SERVICES CAME FOR INSTALLATION. HE SOLD ME A TROLLY WHICH WAS MEANT FOR FRONT LOADING M/C. I REALISED IT THE MOMENT HE LEFT AND CALLED HIM SEVERAL TIMES, HE KEPT GIVING EXCUSES. I HAVE BEEN CALLING YOUR NOS. AND ALSO IFB. SPOKE TO THE VARIOUS PEOPLE WHOSE NOS. WERE GIVEN BY YOUR/IFB CUSTOMER CARE HE ALSO SOLD ME SOME DESCAL WHICH I DO NOT WANT TO USE.. I AM YET TO RECEIVE MY MONEY BACK FOR THIS GROSS PRODUCT. 1 REPRESENTATIVE CAME, TOOK A PHOTO, TOLD HE WD SORT IT, HE'S NOT TURNED UP. ANOTHER 1 CAME, I GAVE IT IN WRITING, HE SAID HE WD TALK TO HIS SUPERIORS, NOTHING HAPPENED. I CANNOT UNDERSTAND HOW AN EXPERIENCED PERSON CAN DO SUCH A THING. IT IS TOTALLY DISAPPOINTING AND NEVER EXPECTED THIS KIND OF TREATMENT. I MUST HAVE CALLED OVER 100 TIMES TO ALL THE CONCERNED PEOPLE. WHY IS FLIPKART ALLOWING SUCH PEOPLE TO OPERATE? THERE IS NO PROPER RESPONSE FROM IFB TOO. THEY HAVE BEEN DOING NOTHING BUT PASSING THE BUCK. I WANT FLIPKART TO DO SOMETHING ABOUT THIS. THESE KIND OF PEOPLE / SERVICE NEEDS TO BE BARRED. I NEED A REPLY ASAP AS I AM AT THE END OF MY PATIENCE.