[Resolved] Flipkart — Flipkart cheated Rs 46,000 and provides no customer care to resolve the problem

claude dsouza

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

I had written a complaint against Flipkart for cheating me by delivering an used laptop for Rs. 46, 000 Order: OD[protected] Bought a laptop (Dell Inspiron 5000 series) from Flipkart for 46, 000 rupees in June. They haven't resolved the problem yet. Unlike Amazon and Snapdeal, Flipkart cheats their customers. After cheating, they don't know how to resolve the issue. They don't know how to retain their customers. I find no traces of customer care in Flipkart. Whereas, this is not the same with other online markets. They provide better care and they don't cheat the consumers. Is there any resolution I can receive from the consumer service? Claude A D'souza, [protected]@gmail.com; [protected]

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May 18, 2017

Complaint marked as Resolved

Verified Support

Aug 27, 2015

Flipkart Customer Care's response Spoke to customer she told that pickup is not done till now, informed customer pickup will be done by tomorrow as customer is very much irriate and needs refund at earliest. Told her once the pickup is done refund will be initiated and will be credited within 8 business days.

Sep 03, 2015

Updated by claude dsouza You have delivered a defected product in the second week of June, and when I filed a customer complaint and requested for refund, you pushed me take a replacement. You took such a long time and replaced a second hand product. If this is how you cheat customers, in what assurance should I agree for refund after 8 days from the date of returning the product? How do you expect me to trust your organization, when you have failed by replacing a second hand product? You have still have not resolved a valuable customer who have paid cash before delivery. Is this called cordiale assurance?

If you're sending your executive to collect the product, also make sure you provide me with a copy of refund assurance receipt.