Flipkart — Fraud flipkart ate my money

Address:Mumbai City, Maharashtra

I had ordered some games from flipkart.com .Spent around 3000 rupees on those products but they didnt work only.I asked them from refund.They picked up the product.They said the refund was initiated on 21-2-14.Now today its 17 days and still didnt get my refund.They promised me 10-12 business days.I think they ate my money.I need serious help.I am attaching a photocopy of mail received from them.They are just ignoring my refund.Please help me...
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