Flipkart — I am not getting my money back from 2 months

Srinivas Appam

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi This is heights of irritating a customer. Its been a month I have not got my money back. I have made calls several times . Thses people tell the same story again and again. I am sick of repeating my problem to them. I have mailed them the bank statement hundred times, but no go. I want my money back rite now. This is my complaint number[protected]. I wont repeat what my problem is again. Regards Srinivas

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Oct 26, 2014

Updated by Srinivas Appam These flipkart Guys told me that my issue will be resolved within 26/10/2014 05.30 PM. As every time this also I waited for one week but no go. It is very easy for flipkart people to cheat customers like this. Below is the mail they had sent.
Hi Srinivas,

Thank you for writing in. We acknowledge your email.

I would like to personally apologize for the inconvenience caused in this regard.

I can imagine how inconvenient that can be for you and I would like to confirm you that, your issue is escalated to our concern team, and they will get back to you with a reliable updat. We will make sure that your issue is resolved within 26/10/2014 05.30 PM.

Kindly do not worry in this regard, we will resolve the issue in the best possible way. We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved.

Your patience is requested in this regard.

Please write back to us should you have any other questions or need further assistance.

Regards,
Kiran
Customer Support

I am not going to spare these people.

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Comments

Srinivas Appam

from Bengaluru, Karnataka

Response from Citi Bank

*Dear Mr.* *Srinivas**, *

This is with regards to your recent contact with us.

You have made Online purchase of Rs. 5999.00 on September 02, 2014 to
Flipkart Internet from your account ending 7818.

The payment for the said transaction has been effected to the merchant vide
Payment Voucher(PV) [protected] and trace number 000653.

Please contact the merchant quoting the above mentioned reference numbers
for further clarifications.

Assuring you of our best services at all times.

*Sincerely, *

*Anju* *Naveen*
*Manager - Customer Care*