Flipkart — Intex fitrist unnecessary delay in the delivery

Address:	411012
Website:	www.flipkart.com

I have ordered product on 16th October and confirmed delivery is to be on 21st October but still i am struggling for the delivery even after confirmation emails and calls. I have called, emailed and also raised Complaints several times but every time i am getting is Only assurity and professional answers!!!

The product reached pune on 19th October but still not delivered to me.

Why did you promise to the customer if you are not able to deliver the order on time.
I want penalty for the delay in the delivery after your assurance mail.