[Resolved]  Flipkart — Issuing the damaged product. Then not respond and refund..

Address:627010
Website:flipkart.com

I had placed the order vu 40" led tv on flipkart on[protected]. The are sent the tv through safe express. They are mentioned shipment will be delivered on or before[protected].. But as per tracking records it will arrive at tirunelveli on[protected]. After arriving the material, they are not care about to issue the material after[protected], i had enquired with safe express, they are simply told we dont have delivery boys in your area. So we cant deliver the materials. They dont care about delivery period.. So i had collected the from tirunelveli hub on[protected].. After arriving that i had register the vu customer care service for tv installation.. They were arrive at my house on[protected] and opened the seal. They saw the tv is broken condition. So they are informed the vu tv and flipkart also.. After that, i had also submitted the complaint on flipkart.com on same day. On that day there is no response from flipkart. I had recieved automated messege for flipkart. No one can contacted me regarding this issue... So[protected] i had send the mail for i need to kindly arrange to send the material immediately or refund the same. But they are not care about refund and replacement. They are simply inform to safe express and going to sleep. As usual safe express people does not have a delivery boys. So they will not take the damaged tv from my house.. I had mailed many times to flipkart, but they are not care about me... Still safe express people does not my house location...

So please consider this issue and kindly arrange refund the same...
Flipkart order details:
Order id: od[protected] dated[protected]
Product details :
Vu 102cm (40) full hd led tv (2 x hdmi, 1 x usb)
Courier name : safe express

I lose my money and my time etc...


Flipkart people are waste people
They does not care about customer...

In case of cod they will respond quickly...
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Jun 30, 2016
Complaint marked as Resolved 
They are just mailing to my mail from this mail id:[email protected] Hi, Order ID - OD406251739236243000 Product - Vu 102cm (40) Full HD LED TV Thank you for writing in. We’re truly sorry for the inconvenience caused. the message is below: We'd like to inform you that on checking the records, I see that your issue is already with our concerned team and they will get back to you with an update by 24 hours. Thanks for shopping with us! Regards, Sudha Flipkart Customer Support They are sending this msg only after that there is no response from flipkart... Kindly arrange to refund my amount... do the needful... many 24 hours are already gone. But no action to be taken by flipkart...
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2016
Flipkart Customer Care's response
We are working on issue and getting update from logistic regarding pickup, Followup will be done.
Complaint comments 

Comments

They will send automated messeges only .. They will not provide the solution... If you are not able to send the TV immediately and just refund my money... I will place order other good website...

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