Flipkart — Misleading the customers

Address:

Jammu, Jammu and Kashmir

I had placed an Order on 11th of September 2014 which consist of a Levis Jeans and a Lee trouser respectively. The order didn't get delivered on the supposed date, that is 13th of the same month. I contacted the Flipkart customer care and they assured me that the order will be delivered without fail, in a max of 4 days. After a couple of days I received a mail which mentioned that the order consisting of Levis jeans had been cancelled. I contacted the customer care for the justification of same, and they replied that because of the courier service failure they had to do the same, but they will be delivering the other order consisting the Lee trouser by next day. After couple of minutes I received another email mentioning that the other order was cancelled as well. I want to file complaint against the Flipkart services, for misguiding the customer, wasting the precious time, and taking action, on an order without consulting the respective customer. My order ID is mentioned below. ODA[protected]UFLZH00