[Resolved] Flipkart — Missing Items in order and no return or refund, Worse (hopeless) Customer Support

kabhiteka

Address:

Hyderabad, Andhra Pradesh

I had a VERY BAD experience: a product with missing Items was sent, and only because I called them two days late, the customer care had an excuse that it is beyond 10 day replacement guarantee and they cannot help. It was a gift so I did not open it before giving it. I have been their customer for years now, and they have no value/respect for their customers. The customer service is also hopeless. I am sorry, but will NEVER shop again on flipkart. The cost of the missing jar is about 25% (Rs. 900 approximately) of the total product cost. The details of the order are: Order ID: OD[protected] Item) Seller: MABASKETINDIA Order Date: 14 August, 2015 9:16 AM Amount Paid: Rs. 3700 I would be happy if this issue is resolved atleast through the consumer complaint forum.

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Complaint marked as Resolved

Verified Support

Sep 03, 2015

Flipkart Customer Care's response Spoke with the customer as she is saying that she had ordered for a mixer grinder one of the jar is missing from that grinder. So informed to customer that post 10 days we would not be able to do anything still we will check with the seller. So called to seller as informed him the same seller said he can replace the product but informed to him that its not showing in stock seller said he is having the product he will list it soon . So on checking we found that the product has been listed so created a return for replace and expect.