Flipkart — MOBILE FEATURES DOES NOT MEET AS PER MY REQUIREMENT

Sir, I have Order for a phone with flip kart for a mobile Microsoft LUmia 535 or Other Phones as Comparision with this Phone.& the same information provided to Customer Care Executive Mr. Ganesh Anna. He tells me that Microsoft lumia 535 is a windows based phone so you can't easy to operate this phone, then I asked him for advice about to whom best phone I have to purchased, then he tells me that you have a best option to purchased moto e (2nd gen) 4g. it is best phone, then I have told him about features about this phone i.e (Internal Memory Capacity, Scree Size, Processor, & LED Camera Flash, Primary and Secndary camera capacity, battery capacity, , manufacturing years etc. . Then he tells that this all options are available with this phone & all features are OK as per your requirement. Then I have ordered this phone as talking with Mr. Ganesh Anna (Customer Care Executive)on 01.05.2015. But When I got this phone on 03.05.2015, then I saw that there is no features in this phone as per my requirement. Suddenly I call Customer Technical Support Executive on 03.05.2015 tell him my problems, but he simply said that you have no knowledge about this phone & all facility are available in this phone as per your requirement. Then I have made a complaint to your flipkart senior executive & he realizes my problem & made a complaint no. is 18619838 on 03.05.2015 for arrange my call on 04.05.2015 at 5:00P.M.. I have recirved a call on this time on 04.05.2015, . But hem simply said that our specialist team has hearing your recording real time of order i.e. 01.05.2015 with Mr. Ganesh Anna (Customer Care Executive). Today on 05.05.2015 I have made another call to your Technical Support Team & tell him that why you people misguide me about my truth & today itself solved this problem. Lastly I request your to kindly review my case on priority & resolve this problem today to return this mobile (Moto e (2nd gen) 4g, otherwise I take legal action against your company staff & do the necessary action from my end. Thanking you, Yours faithfully, Dheeraj Kumar [protected] [protected]