Flipkart — Did not provide shipping details

please replace my charger

Hello Akshatha P,

Request please don't break the mail trail as we won't able to recollect our points.

My question if Flipkart made a mistake for the delivery or rather wrong commitment then why a customer get hampered.

Please note you have accepted the order based on defined price point and you failed to deliver the same on the date and you have also cancelled the order without the permission from the customer.

IS THIS THE SERVICE FLIPKART PROVIDES??????
WHY YOU HAVE TAKRN THE ORDER?
YOU CANNOT PLAY WITH CUSTOMER MONEY AND TIME ALSO IT HAS SOME BACK TO BACK COMMITMENT.
WE HAVE THE SMS THAT THE ORDER IS GOING TO BE DELIVER NEXT DAY, WHAT HAPPENED???

NOW CAN YOU ROLLBACK MY TIME WHICH I HAVE COMMITTEE TO SOMEONE????
DONT YOU THINK ITS YOUR MORAL RESPONSIBLY TO DELIVER THE PRODUCT AS GOODWILL GESTURE.

HOPE YOU UNDERSTAND THE LEAGAL IMPLECATION FOR THE SAME.

THUS EXPECTING YOUR POSITIVE ANSWER ELSE WE HAVE ONLY OPTION TO GO TO THE CONSUMER GREAVANCES COURT FOR HARRACING CUSTOMER, COMMITED FOR DELIVERY BUT NOT DELIVERED, CANCELLED ORDER WITHOUT TAKING PERMISSION FROM CUSTOMER.

BEST,

AMITA BANERJEE

On Thu, 3 Dec, 2015 at 18:36, saradwat banerjee
wrote:
Hello Flipkart Team,

Today is 3rd December, 2015, and we haven't received our order.
Also we haven't received any confirmation about the compensation of the order which we have placed.

However don't take this matter lightly as you have no right to chancel the order.

We now demand the order to be shipped to the said address without charging any money.

If you don't do so then we have to proceed for consumer grievance claim and that we are going to demand 50 times of the order value.

Think again and let us know your Way forward.

Regards

Saradwat Banerjee & Amita Banerjee


Sent from Yahoo Mail on Android

On Wed, 2 Dec, 2015 at 13:46, saradwat banerjee
wrote:
Hello Flipkart Team,

I didn't get any positive feedback from your end thus its a first reminder about my product to be delivered as per my terms and conditions.

Request you to act on the same and compensate my product ASAP.

Please don't force me to go consumer court.

Regards,

Saradwat Banerjee
[protected]
Sent from Yahoo Mail on Android

On Tue, 1 Dec, 2015 at 23:42, saradwat banerjee
wrote:
Hello Rajani,

I deeply expressed the unprofessional delivery approach from Flipkart, its not at all accepted from my end.

I have been promise by your executive that it will be delivered to me by today over the phone.

How an organisation can make a false commitment where I have a proper SMS from your delivery team and a verbal communication (yesterday @12:31am from Rakesh) that it will be re attempt for delivery today by 5 pm (Thursday 1 Dec, 2015).

Please note it was a birthday gift to my wife and pathetically you and your team (Flipkart) didn't deliver on time and made false commitment for 3 time attempt., Vis a Vis I have evidence for not ensuring for reattempt.

Now I will not let this thing go so easily, I strongly opposed this malfunctioning process of Flipkart and this causes my faith loss to my family and also I am financially looser.

I was getting offer two type one exchange from old phone and another from buying through credit card, both the offer I lost along with sheer harassment.

NOW I DEMAND THE PHONE TO BE DELIVER TO MY ADDRESS FREE OF COST ELSE I WILL GO TO CONSURE GRIEVANCE, AND OTHER LEAGAL FORUM AND DO THE NECESSARY LEAGAL PROCEDING FOR DEMANDING 50 TIMES OF EQUIPMENT VALUE.
I EXPECT THE PROMPT DELIVERY OF MY ORDER WITH NO COST. TREAT THIS AS AN OFFICIAL INTIMATION.

HOPE THIS IS WELL EXPLANAIED AND EXPECT A BRAND LIKE FLIPKART WILL DO THE NEEDFUL.

PLEASE DO NOT LET YOUR BRAND VALUE DOWN TO OTHER WOULD BE CUSTOMER.

Very unfortunate customer.

Amita Banerjee
[protected]

Sent from Yahoo Mail on Android

On Tue, 1 Dec, 2015 at 15:32, Flipkart Customer Support
wrote:
Hi Amita,

Order ID: OD[protected]
Incident ID: IN[protected]
Tracking ID: FMPP[protected]

We certainly understand your concern and apologize for the inconvenience caused.

We will make sure that stringent action is taken against the field executive as we do not tolerate indecent behavior.

We hope that this incident does not discourage you from shopping with us.
Please be assured that we will speak to our courier partners to make sure that every step is taken to ensure that an incident like this never happens again.

Please place a fresh order for the same and we’ll certainly have it delivered to you.

We have refunded Rs.26, 646/- on[protected] and it will be credited to your Credit Card within 8 business days from the date of initiation as per standard banking procedures.

Hope this helps.

Have questions? Check our http://www.flipkart.com/helpcentre for quick answers.

Thanks,
Team Flipkart

Regards,
Rajini R
Flipkart Customer Support

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