[Resolved]  Flipkart — no invoice provided ( no warranty )

Address:

Chandigarh, Chandigarh

I am writing this feedback/dissatisfaction about order Id OD[protected] [Incident:[protected]] . I raised an issue about 40 days ago regarding invoice for my phone. but I haven't got my invoice and because of which my phone's 1 year warranty gets violates. I contacted flipkart number of time through all modes (call / mail /chat) but every time I was asked to wait for another 5 days and I will get my invoice. Yesterday I got a call from flipkart executive saying as seller is not responding we can't provide the invoice and she asked me whether I can return the item. so I said I am using the phone for last one month. I have put on all the accessories worth approx rs1500 so I can't return the item. so she gave me offer of 15% in flipkart wallet not as cashback that was not possible as I was told (not a policy ). but I was not fine with 15% and I had to actually forced to accept this as I didn't have any other option. For last 40 days, was I supposed to keep the phone unused/seal packed as I was assured by flipkart executive that I will get the invoice within 5 days? what's my fault in that? I don't know anything about the seller. I spent my hard earned money through flipkart. even after 40 odd days i didnt get satisfactory solution. > It's not only right of consumer to get a legal bill/invoice but also illegal if retailers doesn't provide the bill. that mean I spent 85% for an non billed / unwarranted mobile which is not at all a fair deal basically even the compensated amount can only be spent on flipkart. Being a reputed and multi billion dollar company i never expected such behavior from flipkart i ma not at all satisfied with this resolution (15% in flipkart wallet ) . navdeep kumar [protected]