[Resolved]  Flipkart — On line Purchase of Mobile Phone

Address:Jaisalmer, Rajasthan

I have purchased a lenovo vibe x2 mobile phone from flipkart website on 10/11/14 and its expected delivery was on 22/11/14 but not received the phone till 25/11/14 and i have lodged a complaint on flipkart about non delivery of phone but didn't get the phone . On 2nd december i have cancelled my order didn't received refund from flipkart. when i informed the customer support for non refund of amount then they told me that the product was delivered on 29/11/14 and the receipt has my company seal but i have given my residence address on website and they dont have the name of person who received the phone, only they have seal of my company.So first question is that why courier company delivered the phone on my office address and if they delivered the phone at office then why they dont have the name of person who received the phone on my behalf and it is 19999 Rs product so how could they so careless about delivery of phone and my problem is that no person is taking responsibility of delivery of phone and the courier company have only company seal on receipt.
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Complaint marked as Resolved 
Verified Support
Dec 28, 2014
Flipkart Customer Care's response
Dear Ashish, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID, Phone Number, Email address used while placing the order. We look forward for your reply.
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