[Resolved] Flipkart — Order got cancelled without any requests made by me | |||
I placed an order on 30th of March on the 'Bookmark It' sale( Order ID_OD[protected]. On 1st of April I got an email stating that my request for cancellation for 4 of the items out of 9 was being processed. I had not requested for any cancellation so I called the customer care and inquired about it. He replied that the cancellation was requested by me. So I told him that I hadn't requested any cancellation and he said he couldn't do anything about it and I would have to order the product again. After that 2 more items showed as having been cancelled as the courier was unable to deliver the items. After that I again contacted the customer care but I didn't get any satisfactory response. I request you to please look into the matter. I would like to receive the items as I didn't cancel them( I wouldn't waste my time here if I had cancelled them myself). And the items that got returned to the courier problem shouldn't have showed availability in the first place. What's the point of showing available when they weren't, I could have ordered them somewhere else. Please send the items to me, I can provide another address. (I had ordered them as they were selling cheap, but what is the use when you cannot provide the items after showing such promising deals...expected better from Flipkart though). Hoping for a satisfactory response from your side! Was this information helpful? | |||
May 18, 2017 Complaint marked as Resolved | |||
1 Comment | |||
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So, here I would again state the problems that I am facing:
1) Some of the items in my order (Order Id=OD[protected] got cancelled and when I inquired, your customer care responded by saying that I had cancelled the orders when I didn't cancel them.
So I want a solid reason for cancellation as I didn't do it and I don’t like you blaming it on me.
2) The second problem was that two other items in the same order got cancelled as the seller (WS RETAIL) doesn't have delivery facility in the specified region as you mentioned in your response. Now this seems so absurd because other items in the same order is by the same seller and one of them has already reached and others are in transit. (Even in the subject of your email you mention that the seller has a delivery facility here). Even my friends have had orders delivered by WS Retail in this region. So please stop fooling me and kindly ship the items.
3) When I was paying for Order Id=OD[protected], due to some reasons the amount was debited from my account but Flipkart showed as payment not received. It stated that if by any way payment was debited from my account it would be credited back to my account within 3-4 days. So I paid from another account and then the payment was successful. So it has already been three days today and I hope it would be credited to my account soon.
I have had tremendous faith in Flipkart and I always believed that I would never face any problems. So after my orders got cancelled I thought it would get corrected but I was disappointed after talking to your customer care service. Then I searched on the internet and found many customers have faced similar problems like their order gets cancelled by itself and it shows user cancellation or after a promising deal is ordered it gets cancelled due to availability. Now I don’t know why you show them as available when the product is not. Flipkart your customers have tremendous faith in you as you have provided us an alternative to the neighbourhood shopping experience. You used to have excellent quality service but it seems that has changed since. I always believed that WS Retail was the best vendor you had and I always made a point to order from them. But after this order you have let my hopes down. I came across an article where the author rightly described the change that you have undergone from a customer friendly to a seller friendly market. I hope that you would do whatever it takes to instill my confidence back in you. I have done what I could have done on my behalf and I don’t want further trouble. So hoping that you come with an appropriate solution and not just an apology, because an apology is vague and incomplete if you do nothing to correct it.
P.S. my phone was unavailable due to power failure here (my bad!!). You can contact me on my email.