Flipkart — Order not delivered

Address:

Cachar, Assam, 788003

I have placed an order at flipkart, my order id was od[protected]. It was despatched through ecom express, silchar assam. The courier phoned me that my order was received and will be delivered, but they didnt turned up. After 2 days i went to their office / counter to collect my parcel @ 5 pm but i was informed that transaction was closed and said "come tommorow morning". I wonder how they close transaction at such early time. I went there again next morning @9am and found that no one was there. I went home dissappointed. I didnt go to their office again nor my parcel delivered to me.Instead i got an email msg that my order was cancelled. I think this is wrong. They need to improve their business