[Resolved] Flipkart — Pathetic service | |||
Hi, I never saw such a pathetic service in my life. Since yesterday I am approaching to your representative unfortunately I am not getting any positive feedback from your dept. Two of your representatives hang up the call on me. Which is highly objectionable?. I will never recommend Flipkart to any one . Flipkart never keep their promises. This is second time happening with me. 1st Incidence – I placed an order for MOTO E on 27 July 2014.(S[protected] Commitment date to deliver the item was on 31 July. I had a long conversation with your representatives. No one took the responsibility. Call back was promised twice to me. Unfortunately I didn’t receive any call from them. There is a delay in the order .After speaking with so many advisors I received my item on 1 Aug 14. Even I didn’t get any explanation why there was a delay in delivering the order. 2nd Incidence- Placed another order on 1st Aug 14. OD[protected]. Right now I don’t have any clue when I will get my order. Once again I am chasing my order. Your dept. doesn’t have any responsibility to communicate with the customer. I spoke with so many advisor and managers now. They are good for nothing. Even they doesn’t have any information related with my order. Today morning I spoke with one of your manager CHETAN KUMAR he helped me lot. He is first person who understood my issue. He promised a call back same as other supervisors. Unfortunately I didn’t receive any call back once again Second time in a row it was happened with me that I didn’t get my item on time. Such polling service ever seen before. Note- Now I had decided to take this matter in Consumer Court. Apart from this I am going to publish this matter on a social website. So everyone come to know how you all treat your customer. According to Consumer Protection Act 1986, Section 11. I am eligible for the compensation. Hope you all will take this Email seriously. Regards Ashish Dey M-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I have placed an order and this was delayed without any notification and each time i am calling the customer care they disconnect my call i have never experienced such a pathetic service in my life. Flipkart needs to be banned for causing such a inconvenience to the users.
Reply
Hello every 1.. PLEASE READ THE CONVERSATION FROM THE BOTTOM ALONG WITH DATES
I can't place an order again.. This is already going from one month..
1. Explain what is the technical issue that you're facing.. If not please arrange a call back from your manager on my mobile no: +91 XXXXXX5200 between 10Am- 12pm 7 days a week
Thanks
Sent from my iPhone
On 17-Mar-2015, at 5:38 am, Prakash <[protected]@gmail.com> wrote:
And I know that you never understood my concern.. You are just using the designed template and sending me.. You're too robotic.. Do you even have an idea that flip kart is always asking for the feedback.. What do you expect me to give..
Sent from my iPhone
On 16-Mar-2015, at 2:48 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:
Response By Email (Neeraj) (16/03/2015 02.48 PM)
Hello,
Thank you for writing in.
Order Id:OD[protected].
Product:MXL TV_out_cable 3.5 mm AUX to 2 RCA Digital Coax Audio Cable.
I certainly understand your concern and sincerely apologies for the Inconvenience caused.
However I regret to inform you that due to technical issue we are unable to arrange for the replacement, hence we can only arrange for the refund for the same, once you get the refund you can place a fresh order for the same product.
On checking I see that you had made the payment using cash on delivery, as of now we don't have an option were in we can refund the amount in cash in hand, we can only arrange for the refund to bank account.
Kindly get back to us with the following details so that pick up and the refund for your order can be initiated at the earliest -
Account holder's name (Should be the same as registered for the order) -Prakash.
Bank name and Branch -
Account number -
IFSC -
The Indian Financial System Code (also known as IFSC) is a 11 character alphanumeric code for identifying the bank and branch in which an account is held. This can be found in your cheque book or bank statement.
Awaiting your response.
Customer By CSS Email (.) (15/03/2015 09.55 PM)
Hi Praveen,
Just a reminder.. To check if you are working on my product replacement.. Hope I will receive the right one by 19th as u promised...
Thanks in advance
Sent from my iPhone
On 13-Mar-2015, at 12:02 am, Flipkart Customer Support <[protected]@flipkart.com> wrote:
Response By Email (Praveen S Sangondi) (13/03/2015 12.02 AM)
Hello,
Thank you again for writing in again.
I am sorry for the inconvenience caused in this order. I regret to inform you that the replacement consignments were cancelled due to some unforeseen courier constraints. However, I would request you not to worry this time, as I will follow this up till you receive the delivery.
I assure you that I will share this as a complained feedback with our courier partner and seller as well, as you have received the wrong product from the seller. I also assure you that such experience will not repeat in your future shopping with us.
I would appreciate your kind understanding and co-operation regarding this.
Customer By CSS Email (.) (12/03/2015 11.55 PM)
Hey Praveen,
Thanks for your quick response.. But why is the replacement keeps getting cancelled every time.. If you find the screen shot.. U'll notice that it's getting cancelled automatically.. I am sure that I have never cancelled.. By this time I should have received the right product..
My Complaint is why did flip kart failed to check the product before dispatching to customer..
I understand that other seller will send the product but it's flipkart's duty or a basic concern to verify the product before delivering..
I'm totally unhappy with flipkart's service or the process they have..
If you have a courtesy to take it as a complaint & feedback from your customer, , please take my suggestion..
Thanks for initiating the replacement.. I HOPE THIS TIME I WILL GET THE RIGHT PRODUCT FROM YOU.. Thanks again..
Sent from my iPhone
On 12-Mar-2015, at 11:14 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:
==================== image File Attachment ==================== image1.PNG, 133653 bytes, Added to incident ==================== text File Attachment ==================== Attachment 2.txt, 4223 bytes, Added to incident
Response By Email (Praveen S Sangondi) (12/03/2015 11.14 PM)
Hello,
Order ID- OD[protected]
Product- MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable
Thank you for taking your valuable time and notifying us. We are happy to help you.
I understand that you wish to get the replacement for the above mentioned product. I am sorry to know that you received the wrong product. I would like to inform you that as a solution for this, our seller has arranged for a replacement of the product 'MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable' in your order (Order ID - OD[protected].
I assure you that this time you will get the proper product from the seller.
The replacement will be delivered to you by March 19, 2015(Max time frame) and the pick-up of the defective product which you have already received will be done simultaneously.
Kindly keep the product ready along with its invoice, etc. if any, in the original product box.
Please do not seal the package as the items will be verified, packed and then sealed by our courier executive.
Our courier partner will not be able to complete the pick up if any of the items present in the initially delivered package are missing.
Your kind patience in this regard is appreciated.
You can now request for an exchange or return from your Flipkart account with a few simple steps.
Click https://www.flipkart.com/account/orders and choose ‘Return’ for your product. Fill in the details, click on ‘Request Return’ and we will get back to you in less than two days!
Please visit http://www.flipkart.com/s/help/cancellation-returns for details about our return policies
We are always looking for ways to improve the way we serve you. So please take a minute to fill the feedback form that you will receive in a few moments. Thank you!
Auto-Response By (Administrator) (12/03/2015 11.06 PM)
Greetings,
Thank you for contacting us!
This is an automated response and is for your reference only. You need not reply to this mail.
Your incident id is:[protected]
We will get back to you as soon as possible.
Please find below, the summary of your request.
Date: 12/03/2015 11.06 PM
Issue: Problem With Item Received/Return / Other
Message: Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..
Customer Support
www.flipkart.com
Customer By CSS Email (.) (12/03/2015 11.06 PM)
Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..
[---001:005388:12112
I can't place an order again.. This is already going from one month..
1. Explain what is the technical issue that you're facing.. If not please arrange a call back from your manager on my mobile no: +91 XXXXXX5200 between 10Am- 12pm 7 days a week
Thanks
Sent from my iPhone
On 17-Mar-2015, at 5:38 am, Prakash <[protected]@gmail.com> wrote:
And I know that you never understood my concern.. You are just using the designed template and sending me.. You're too robotic.. Do you even have an idea that flip kart is always asking for the feedback.. What do you expect me to give..
Sent from my iPhone
On 16-Mar-2015, at 2:48 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:
Response By Email (Neeraj) (16/03/2015 02.48 PM)
Hello,
Thank you for writing in.
Order Id:OD[protected].
Product:MXL TV_out_cable 3.5 mm AUX to 2 RCA Digital Coax Audio Cable.
I certainly understand your concern and sincerely apologies for the Inconvenience caused.
However I regret to inform you that due to technical issue we are unable to arrange for the replacement, hence we can only arrange for the refund for the same, once you get the refund you can place a fresh order for the same product.
On checking I see that you had made the payment using cash on delivery, as of now we don't have an option were in we can refund the amount in cash in hand, we can only arrange for the refund to bank account.
Kindly get back to us with the following details so that pick up and the refund for your order can be initiated at the earliest -
Account holder's name (Should be the same as registered for the order) -Prakash.
Bank name and Branch -
Account number -
IFSC -
The Indian Financial System Code (also known as IFSC) is a 11 character alphanumeric code for identifying the bank and branch in which an account is held. This can be found in your cheque book or bank statement.
Awaiting your response.
Customer By CSS Email (.) (15/03/2015 09.55 PM)
Hi Praveen,
Just a reminder.. To check if you are working on my product replacement.. Hope I will receive the right one by 19th as u promised...
Thanks in advance
Sent from my iPhone
On 13-Mar-2015, at 12:02 am, Flipkart Customer Support <[protected]@flipkart.com> wrote:
Response By Email (Praveen S Sangondi) (13/03/2015 12.02 AM)
Hello,
Thank you again for writing in again.
I am sorry for the inconvenience caused in this order. I regret to inform you that the replacement consignments were cancelled due to some unforeseen courier constraints. However, I would request you not to worry this time, as I will follow this up till you receive the delivery.
I assure you that I will share this as a complained feedback with our courier partner and seller as well, as you have received the wrong product from the seller. I also assure you that such experience will not repeat in your future shopping with us.
I would appreciate your kind understanding and co-operation regarding this.
Customer By CSS Email (.) (12/03/2015 11.55 PM)
Hey Praveen,
Thanks for your quick response.. But why is the replacement keeps getting cancelled every time.. If you find the screen shot.. U'll notice that it's getting cancelled automatically.. I am sure that I have never cancelled.. By this time I should have received the right product..
My Complaint is why did flip kart failed to check the product before dispatching to customer..
I understand that other seller will send the product but it's flipkart's duty or a basic concern to verify the product before delivering..
I'm totally unhappy with flipkart's service or the process they have..
If you have a courtesy to take it as a complaint & feedback from your customer, , please take my suggestion..
Thanks for initiating the replacement.. I HOPE THIS TIME I WILL GET THE RIGHT PRODUCT FROM YOU.. Thanks again..
Sent from my iPhone
On 12-Mar-2015, at 11:14 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote:
==================== image File Attachment ==================== image1.PNG, 133653 bytes, Added to incident ==================== text File Attachment ==================== Attachment 2.txt, 4223 bytes, Added to incident
Response By Email (Praveen S Sangondi) (12/03/2015 11.14 PM)
Hello,
Order ID- OD[protected]
Product- MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable
Thank you for taking your valuable time and notifying us. We are happy to help you.
I understand that you wish to get the replacement for the above mentioned product. I am sorry to know that you received the wrong product. I would like to inform you that as a solution for this, our seller has arranged for a replacement of the product 'MXL 3.5mm Audio AUX Cable For Car & Other Audio Devices AUX Cable' in your order (Order ID - OD[protected].
I assure you that this time you will get the proper product from the seller.
The replacement will be delivered to you by March 19, 2015(Max time frame) and the pick-up of the defective product which you have already received will be done simultaneously.
Kindly keep the product ready along with its invoice, etc. if any, in the original product box.
Please do not seal the package as the items will be verified, packed and then sealed by our courier executive.
Our courier partner will not be able to complete the pick up if any of the items present in the initially delivered package are missing.
Your kind patience in this regard is appreciated.
You can now request for an exchange or return from your Flipkart account with a few simple steps.
Click https://www.flipkart.com/account/orders and choose ‘Return’ for your product. Fill in the details, click on ‘Request Return’ and we will get back to you in less than two days!
Please visit http://www.flipkart.com/s/help/cancellation-returns for details about our return policies
We are always looking for ways to improve the way we serve you. So please take a minute to fill the feedback form that you will receive in a few moments. Thank you!
Auto-Response By (Administrator) (12/03/2015 11.06 PM)
Greetings,
Thank you for contacting us!
This is an automated response and is for your reference only. You need not reply to this mail.
Your incident id is:[protected]
We will get back to you as soon as possible.
Please find below, the summary of your request.
Date: 12/03/2015 11.06 PM
Issue: Problem With Item Received/Return / Other
Message: Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..
Customer Support
www.flipkart.com
Customer By CSS Email (.) (12/03/2015 11.06 PM)
Invoice no Flip848, , Im tired of asking for the replacement of this cable.. Please provide me the right one which is mentioned on the website.. Ive received wrong product from you.. I have no idea why flip kart is not helping me in this.. I have received video out cable instead of audio cable which is mentioned on the website.. Please help me and provide me the right product..
[---001:005388:12112
i ordered a phone and paid the money and product not delivered till date, you call them and they put you on hold for no reasons, and excuse they give pincode mismatch and deliver me iphone 6 on the same adress one day before and that too thaat phone does not gets even on.this prganisation should be stopped from doing any bussiness as services are terrible.
zero is not an option
please ban this..
please ban this..
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