[Resolved]  Flipkart — Product is not as per the specification on the website and some malfunction is there in the battery also

Sir/madam, I have purchased a mobile HTC Desire 616 (Dark Gray) which i got delivered to me on 16th of August with order ID No.-OD[protected]. When i checked the mobile then its battery have some fluffyness...which is risky for me in future to use and the internal memory is not as per the specification described on website like 4GB s specified but its in actual 1.98 GB. The same day i called flip kart and asked them to replace the handset but till that day so many times i have called them describing my problem again and again but they are not doing anything and telling me that who seller is rejecting my request... kindly guide me what to do and please help me to resolve the issue ..the mobile cost is almost 16000/- Thanks Pratishtha Gupta [protected]