[Resolved] Flipkart — Product Replacement

siima Sharma

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have ordered Nova NHC 1005 Hair curler red Order No OD[protected]. Flipkart customer care gave me seller numer for replacement this product has 1 year warranty... Mr Ramesh Kumar is a Seller [protected]. Its been 15 days i am doing follow ups with him, no proper revert and he didnt replace/repair the product yet.. asking me to call tmw day after excuses every time.. Kindly look into the matter on urgent basis.. I need my product ASAP.. Thanks I am higly disappointed with the behaiour of the seller, i have spent money.. pls help seema sharma [protected]

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Complaint marked as Resolved

Verified Support

Dec 26, 2014

Flipkart Customer Care's response Spoke to customer, she claims that she order Nova NHC 1005 Hair curler red and after some days wire got burnt and its have 1 year warranty so customer called the Seller and informed same. Seller told customer to ship the product and he will fix this issue and reship the product and customer did the same. But she got the product as how she sent to him so she again called him and he told to ship this time he will surly fix this issue and she shipped the product once again but now the seller is not responding properly and she called him so many times and he is not responding properly. Informed customer that will escalate this issue to concern team and once issue is resolved then closing the case.