[Resolved] Flipkart — Product(Moto G 3rd gen) not delivered, but they are telling its Delivered | |||
I have ordered Moto G 3rd gen on 19th Aug, paid by credit card through EMI, the estimated delivery date was 26th, on 26 I got massage product not able to deliver, on 27th also I got same, suddenly 28th I got massage product has been delivered, I called Flipkart on 29th and raised a complaint that I have not received any product but massage came like product delivered, They told we will check give us timing till tomorrow ie 30th till 7:30Pm, , on 30th I called them exact at 7:30, again they told we are investigating and we need till September 3 or else we will refund your amount, On September 3rd they sent one mail in that only address was there no receiver signature or nothing. and told product delivered. again I called they told product was delivered I told them not received again they told wait till September 7th. I have not received a single call or massage from courier boy, how he will come to know a person who ordered when amount was already paid means you have to call and verify them Now i am planning to take a legal action, I will wait till 7th. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 04, 2015 Flipkart Customer Care's response
Dear Amool,
Greetings from Flipkart!
We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details :
Order ID
Phone Number
Email address used while placing the order.
We look forward for your reply
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 2 Comments | |||
Comments
FLIPKART is still investigating, we went to courier office main branch peenya they gave address of Rajajinagar branch(Delhivery Courier, near suguna Hospial, below Citi bank ATM Rajajinagar) then we went there and met courier manager (KIRAN) and told him about this, he called that courier boy his name is (AMAR) then we asked him about this initially he told he delivered then after asking few more questions he told give me 2 days time I will give the Mobile, we waited for 2 days, after 2 days he taken 1 week time and i need to adjust money and all, after 1 week again he was asking for time. still he is telling he needs two more days time, ( I have all call records )
I don't know what Flipkart is doing, they simply seating in office and investigation, already 1 month passed, and 2 EMI paid but still not received.
Worst worst worst, never buy anything from FLIPKART
I don't know what Flipkart is doing, they simply seating in office and investigation, already 1 month passed, and 2 EMI paid but still not received.
Worst worst worst, never buy anything from FLIPKART
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+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
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Phone No : [protected]
E-mail : mahantesh.[protected]@gmail.com
I just request flipkart, don't seat and investigate in your A/C office, Come to ground and do the investigation.
And which paper you sent in that there is no signature only name written, I don't who wrote that starting two letter caps and remaining small letters.
I have not received a single call from your courier, and i can prove that. Without calling how can u blindly came to know that who ordered and its PREPAID.
Please answer my question, You guys not properly investigating your courier partner.