Flipkart — REFUND NOT RECEIVED YET

Address:

Kamrup Metropolitan, Assam

Order ID: OD[protected] Item: Karbonn Smart A12 Star Ordered it on 4th August, 2014. Received it on 7th August, 2014. Amounting Rs.3894 paid through Cash On Delivery. But after using it few days, I have faced some issues (Battery Problem, Auto-Restarting etc. etc.) in it. So I have replaced it and got the new one on 18th August, 2014. But after using the newly replaced mobile few days, I got the same issues again. So I have decided not to use that model again. So I mailed Flipkart Customer Care requesting for Refund. After 3 days a customer care executive called me and approved my Refund Request and also arranged Pickup. I have choosed Bank Account Refund and also provided my bank account details. On the next day, on 13th September, 2014 the pickup has done and I received this text message "Thank you for returning the original shipment. It has reached our facility." from AD-EKARTL. Next day, I logged into my Flipkart account and checked my order details. There it was clearly showing that the Pick up has been completed and the Refund will be remitted in my bank account by Tuesday, 16th September, 2014. I also called customer care, they said that they have received the returned item and I will receive my refund in 2-3 days. But yesterday, on 16th September, 2014, when I again logged into my flipkart account from the mobile app and checked my order details, I was shocked. Because there it was showing: "Refund: Rejected" Also showing, "Refund: Completed Refund Amount: Rs.3894 by Tuesday, 16 Sep'14" Then I immediately called customer care to ask about the reason for rejecting the Refund. I again shocked when the customer care executive told me about the reason. He said that they haven't received the return item yet. Then I told him that the pick up has already done on last Saturday i.e. 13th September, 2014. Then he again kept the phone on hold and told me that I will receive my Refund by 19th September, 2014. I ended the call and again checked the order details. It was again showing the same that the Refund has been cancelled. Now I'm completely confused. What the hell is happenning to Flipkart? How can they reject a fully approved Refund after successful pick up? Why the executives are saying different as showing in my flipkart account. If they are saying the truth, then why my order details is showing that the Refund is rejected. If the order details are correct, then why I haven't received the Refund yet. I think they are trying to ignore my complete Refund process. So I have lodged this complaint against Flipkart. I kindly request you to take action against this complaint as soon as possible so that I can receive my refund as soon as possible. I have provided all necessary information below for your reference. Order ID: OD[protected] Item: Karbonn Smart A12 Star Grand Total: Rs.3894 Return ID: 7554171 Customer Name: Amlan Ranjan Dutta Registered Mobile No.: +91-[protected] Registered Email: [protected]@yahoo.com Bank Account Information for processing the Refund: Account Number: [protected] Account Holder: Amlan Ranjan Dutta Bank: State Bank of India IFSC: SBIN0002048 I hope after this complaint, I will receive my Refund very soon. Thank You!