Flipkart — Regarding my refund

Address:Bangalore, Karnataka, 122016
Website:www.flipkart.com

I have bought a laptop from flipkart on 10 septem 2016. but i found the laptop damaged, therefore i returned the product to the flipkart and initiated the process of refund but now they are saying the laptop was broken by me so they will not initaite the refund process. Although i returned the laptop they are not replying in this issue promptly.
please help me out on this issue
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Flipkart customer support has been notified about the posted complaint.
Oct 21, 2016
Updated by subhanjay
I have bought a laptop from flipkart on 10 septem 2016. but i found the laptop damaged, therefore i returned the product to the flipkart and initiated the process of refund but now they are saying the laptop was broken by me so they will not initaite the refund process. Although i returned the laptop they are not replying in this issue promptly.
please help me out on this issue
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