Flipkart — Return rejected for no reason

Address:	Nellore, Andhra Pradesh, 524003
Website:	FLIPKART

Sir

I have ordered samsung galaxy j5-6(Order ID: OD[protected]in flipkart dt 12 September, 2016 8:36 PM, delivered on Sat, 17th Sep07:38 pm from the seller SuperComNet, which i did not like for the quality issues and also for the overheating issue.I paid an amount of Rs.11990 through cash on delivery.

I have placed the return request( (Return ID:[protected]) dt Sun, 18th Sep09:39 am, immediately after seeing this.When we contact customer care they do not respond nicely.
They only want not to take the item back and try to convince us to keep the product for ourselves in all possible ways.They say to install some apps in new phone received which the phone fails to do

Now my return request is rejected and I find that my return request surely falls under return policy of flipkart and when i previously ordered phones from flipkart i was satisfied as they were fine.They are playing games with peoples money.I don't want any more business with flipkart. Please reopen my return request and accept it to refund my amount. It was not any fun for me to order phones and return. You can check my past order history. Only once, that too i cancelled my order not returned.

Sir, Whoever is the authority of this Consumer Complaints, I humbly request you to kindly look into the matter and resolve this issue as soon as possible.
My desirable resolution is "Accept the return request and refund my amount"

Thanking You Sir