Flipkart — Return/replacement of faulty product

Address:	560034
Website:	www.flipkart.com

I had ordered an Acer Laptop from flipkart on 11th May and was delivered the next day as promised but the product was faulty and hence i raised an issue with Acer Contact Centre and was informed to visit a service centre as they were unable to resolve the issue.

I visited the service centre on 17th May and was informed that there is an hardware issue with the laptop. They gave me a call report for same
The keyboard when connected to the tab switches off, i can use the product as tablet but not a laptop.

As a faulty product raised refund request from flipkart. I got a call from flipkart customer care executive who then told me that engineer from there end will visit my place check the product then further procedure will be informed. I told the executive that I have a call report from the engineer I visited please see that you can use that, she said it would be an engineer from there end.
Now its been almost a week and I havent received any call from engineer and moreover they mail saying that they have contacted me multiple times but I dont have any miss call alert. I understand multiple times will be atleast 2 or more times.
I have escalated the issue to their escalation department and have been assured by Ms. Dolly Jain that te issue will be resolved by today that ie 23/05/2016 eod.

Below are the order details.
Order ID: OD[protected]
Product name:
Acer One 10 S1001-19p0 NT.G86SI.002 Intel Atom Quad Core - (2 GB DDR3/32 GB EMMC HDD/Windows 10) 2 in 1 Laptop
Incident: IN[protected]]

Request your intervention in getting this laptop replaced or the product returned with my amount refunded to my bank account.

Thanks & Regards
Veena Chawla