[Resolved]  Flipkart Internet Private Limited — Cheating in purchase of LED TV by Flipkart.

Address:	Bangalore, Karnataka, 560034
Website:	www.flipkart.com

Respected sir,
I have ordered a micromax 102cm (40) full hd smart led tv through flipkart and received on 14 sep 2016. After delivering, one of the technician came for installation and demo on 15 sep 2016. During the demo we found the following issues
1. Picture quality was very poor it is not as full hd specification…2. The back lighting of led not lighting throughout the panel, maximum contrast is in center... Not in corners, it may harm eye side…3. Miracast also not working... Over all i was not satisfied so he (Technician) did not install and suggest me to return this product as per flipkart policy. I asked where is your job card? Then he told “i will submit the report to micromax/flipkart as we found”. After that i initiate the return request on 20th sep 2016 (Return id[protected] under seller's return policy and i received a mail from flipkart “ as part of the return, we will be scheduling technician visit and uninstallation. Your refund will be approved based on outcome of the technician visit and uninstallation” as well as a msg where mentioned the contact person of micromax service centre. I called to micromax service centre where they told “since item did not install and physically it is in good condition so no need any technician visit and uninstallation, flipkart pickup person will come and pickup your item for return”. I got msg; “dear customer your reference no…. Attended by our service centre” and then return request rejected. After this i made a call to flipkart and discuss whole drama then they initiate my return request and rejected again with same procedure…. This happened around nine times, but no action taken towards pickup/return, even micromax representatives also involve to resolve this and made lots of conversation through phone and mails to flipkart. During the conversation, flipkart representative misguiding, they said micromax representative did not send the recommendation as per return policy for return but micromax representative (Mr shailesh [protected]) told that i have submitted the recommendation for return. During another conversion they (Flipkart representative) told me to return time is over, sometime time told your method of payment was cod, sometime told micromax did not send any recommendation for return. This is case of misguiding and killing my valuable time. Tv still packed since 15th sep 2016. Several times i got these e-mail "crossed the seller's return policy i regret to inform you that currently, we will be unable to replace/refund the product as of now".

I humble request you to kindly justice with me. I got lots of stress, mental harassment and killed my valuable time after purchasing this tv from flipkart.

/gajendra

Dr. Gajendra k. Vishwakarma
Assistant professor
Department of applied mathematics
Indian institute of technology (Ism) dhanbad
India - 826004
Mob. No: +91-[protected]
E-mail: [protected]@gmail.com