Flipkart — Sending empty mobile box and not refunding money

nivs_nivs203

from Mumbai, Maharashtra

Address:	400706
Website:	Flipkart.com

I have ordered phone iPhone 5s for my friend in Bangalore..and paid flipkart through debit card...my friend had received an empty box of mobile on 11th october2016 since then m calling flipkart for giving me empty box of mobile...and when i called them they r juss giving me dates that we assure u ur issue will get solved by 14, 16, 18, 20, 22, 24 th october...n sending me mails that flipkart has blocked ur account for frequent returs and cancellation of products...as i have never cancelled any product or nor hav i return any product from their website...they r not returning money as seller is disagreeing for agreement and not sending new mobile phone also...kindly help...

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Flipkart customer support has been notified about the posted complaint.

Oct 28, 2016

Updated by nivs_nivs203 I have been emailing flipkart about receiving empty box of mobile phone and also calling them for the same but they r just giving me dates about resolving the issue...on 27 th Oct 2016 I called them and talked with higher authorities they said they will not refund the money and will also not send new product...kindly take action against this...as 20999 is not a small amount for me...it may seem small to flipkart...