[Resolved] Flipkart — tv installation delayed | |||
Respected sir I am sakathivel my registed mobile number is [protected] I have ordered micromax led 40 inchs tv it will be delivered on 27th october but still it will be not installed I am daily call ur customer care he said that it will be installed on after 24 hour's daily said the same reason but still the tv is installed sir when the tv will be installed or not Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Good Afternoon
Finally you people make me to write this letter, I ordered a 40 inch VU
LED from Flipkart ( My Reg no is [protected]). As promise it Delivered on 11
Nov 11.00AM. Nice.
I called that time t Customer care ( call 1) to tell about installation
process, He told installation will be done by 48 Hours. (mean 13 Nov 2014).
So I called 13 Nov 2014 after 11 am ( 48 Hours complete) (call 2) they
promised it will be done by EOD. I called again at evening 7 PM ( same day
13 Nov) (call 3), day said wait for tomorrow. OK as expected. So Next day
I called (call 4 11 AM). He told wait till evening it will be done by EOD.
So I called again (call 5) evening ( 6.00 PM 14 NOV). Then also she said it
will be done by EOD ( its already 6.00 PM) and also told me will get a call
from service engg in 4 hours. ( So i have to wait till 10.00 PM ), Called again (call 6) at 8PM then They call it wil take another 24-48 Hours.
Means today was friday I asked If they do installation on weekend (sat & sun), He dont have any clue about that so he put me on hold and asked back end team, and told me that no work on weekend so I have wait till Tuesday.
Lot of frustration, don't know why this is happening, this will be my
last order to flipkart if its like this. you should not commit 48hrs if you
are not able to do this.
Also mean while in morning one person form service dep called and asked
about installation I told not done yet, He said Will send today then I just
ask him why did not they send it yesterday, he immediately cut the phone
and was so rude. I called back same no again but he was not picking up the
phone. ( His number is [protected])
Thanks
Victim ( Mobile no is [protected])
Finally you people make me to write this letter, I ordered a 40 inch VU
LED from Flipkart ( My Reg no is [protected]). As promise it Delivered on 11
Nov 11.00AM. Nice.
I called that time t Customer care ( call 1) to tell about installation
process, He told installation will be done by 48 Hours. (mean 13 Nov 2014).
So I called 13 Nov 2014 after 11 am ( 48 Hours complete) (call 2) they
promised it will be done by EOD. I called again at evening 7 PM ( same day
13 Nov) (call 3), day said wait for tomorrow. OK as expected. So Next day
I called (call 4 11 AM). He told wait till evening it will be done by EOD.
So I called again (call 5) evening ( 6.00 PM 14 NOV). Then also she said it
will be done by EOD ( its already 6.00 PM) and also told me will get a call
from service engg in 4 hours. ( So i have to wait till 10.00 PM ), Called again (call 6) at 8PM then They call it wil take another 24-48 Hours.
Means today was friday I asked If they do installation on weekend (sat & sun), He dont have any clue about that so he put me on hold and asked back end team, and told me that no work on weekend so I have wait till Tuesday.
Lot of frustration, don't know why this is happening, this will be my
last order to flipkart if its like this. you should not commit 48hrs if you
are not able to do this.
Also mean while in morning one person form service dep called and asked
about installation I told not done yet, He said Will send today then I just
ask him why did not they send it yesterday, he immediately cut the phone
and was so rude. I called back same no again but he was not picking up the
phone. ( His number is [protected])
Thanks
Victim ( Mobile no is [protected])
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I am sakathivel my registed mobile number is [protected] I have ordered micromax led 40 inchs tv it will be delivered on 27th october but still it will be not installed I am daily call ur customer care he said that it will be installed on after 24 hour's daily said the same reason but still the tv is installed sir when the tv will be installed or not