Flipkart — Very bad feeling about your service and support

Address:

Kolkata, West Bengal

Hello
I am very unhappy with your service. While purchasing a laptop with exchange old laptop from your site, your delivery person did not deliver the laptop nor collected old one due to small crack in my old laptop which is btw totally in working condition .When I purchased from your site there wasn’t any option to write description about old laptop, only mentioned that "Hand in your old laptop, in working condition, to the field executive at the time of delivery."What kind of service is this??? I am utterly disappointed and never will I refer any of my close people to buy anything from your site .