[Resolved]  Flipkart — Very poor customer service

Address:

Hyderabad, Andhra Pradesh

I had ordered mot-g on 26th Aug, got delivered on Sep 1st. But the delivery date is mentioned as 30th Aug in the website. This would reduce the warranty period by two days. I have got defective piece with lots of technical flaws and it is from IMEI 3533 series, which was called off by Motorola. Yet flipkart managed to ship defective piece, could be the one returned by other customer. When I have raised return request, I have received e-mail stating to wait for 48hrs. I have not received any communication even after 72hrs. I myself called them up and demanded refund. Flipkart responded me telling, currently the handset is out of stock. I have to ship the defective handset to them and wait for the replacement. The replacement would be shipped to me only when the stock is available. Till then I have to just sit and watch whats happening. I have escalated this. For second time, flipkart played same tactics regarding responding to me. The very next minute after 48hrs, I had received e-mail stating that they would need 2 more days to get back. This is just kill the warranty period. This would happen till last day of the warranty period. So, please don't fall in the trap of flipkart. I would strongly recommend not to buy any product from flipkart.