[Resolved]  Flipkart — Very poor customer support & fake advertisement of easy exchange & easy return.

Address:Gandhinagar, Gujarat, 382421
Website:www.flipkart.com

I have purchased wardrobe from hometown via FlipKart whose order id is od[protected].

The person who came for fitting was not well trained and he did very bad fitting, when I asked him for fitting mistakes then he did few more holes and did fitting again, but not able to do proper fitting at all.
Door locks are also not working properly and when I asked him, then he put one more plate behind locks and try hard to do proper locking, but he was unable to make proper fitting. Doors can not be closed properly as magnet is not given for doors.

Also this wardrobe has very bad quality of wooden and even it would surely broken if someone push it or open it with little effort.

I don't like this bogus product, so I applied for return on 14th january.

I got many calls from FlipKart and hometown, but they are not giving proper answers.
Each and every time FlipKart is giving me new and new deadlines on every calls and emails.

I am waiting since last 140 days for any positive response, but each time they left me with a same copy-pasted & pre-defined email that they will resolve my problem within certain date and on that date they are giving me new deadline date.

I didn't expect such bogus service from well-known company like FlipKart.
Please give me suggestion that what should I do to get proper answer from FlipKart.
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May 11, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Jun 17, 2016
Updated by hardikshahswd
Any update? 159 days gone.
Verified Support
Jul 05, 2016
Flipkart Customer Care's response
Issue is already addressed and after Tech visit there was no issue found so we asked customer to share images for verification.
Jul 10, 2016
Updated by hardikshahswd
Dear Flipkart Employee,

How can you say that "Issue is already addressed"?
Nothing had been addressed with me since last 182 days.
Please mention what was done to resolve this ticket.


How can you say that "after Tech visit there was no issue found"?
Have you seen the Technical visit receipt which I already sent to you?
All issues are clearly mentioned in that technical visit receipt.


As per request from FlipKart, I sent photographs having few issues.
Still there are many other issues, for which photography is not possible like,
> Quality is very bad.
> Door lock is not working properly in left side.
> Door lock support is not working properly in right side.
> Magnet or any other support is not given through which we can close the door without lock.
> Many other small fitting related issues.
> ...

Do not send such bogus responses like issue was addressed even though you had not taken any steps to resolve the issue since last 182 days.

No Thanks,
Hardik Shah
Jul 16, 2016
Updated by hardikshahswd
Is there any update on my return request? (188 days gone since I raised this request)
Jul 23, 2016
Updated by hardikshahswd
FlipKart,

Today HomeTown fitter had solved some of the alignment related issues, however they are unable to solve all alignment related issues and still I am not satisfied with bad fitting and bogus quality of this wardrobe.

If you want to close my ticket, then you can.
I will not close my complaints until my return request will be resolved.
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