Flipkart — Very poor service in terms of cancellation policy and reverse pick up

Address:Hyderabad, Andhra Pradesh, 500019

I bought Aqua-sure water purifier product from flipkart. My experience has been terrible. At first, no one came for product installation as promised by flipkart. After getting it installed somehow by local team, the product wasn't functioning well and was found to be damaged. After a couple of requests from my side, they finally agreed to pick up the product back. However, it is again a while and the product is still lying at my place. I almost get a message everyday from flipkart, that the product would be picked up, and in evening I again get a second message that they were not able to pick it up because of xyz reason. I log in for a customer complaint, and they promise once again to resolve the issue in next 24 hours. Its almost like a routine practice now.
I am amazed to see how a company like flipkart works this way.

Details:
Sahil Punchhi, [protected](M)
Order ID: OD[protected]
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