Flipkart — Voltas AC - Complaint

Address:

Chennai, Tamil Nadu

Hi, I bought an AC through flipkart and it was installed in my house on 17th May'15 (Sunday), After the installation the person who came for installation told me that the Outdoor unit is not working and I need to contact the Flipkart customer care to get that fixed through their technicians. From that day onwards I keep calling the customer care and I have been asked to repeat the complaint everytime and they commit saying the technicians would come and fix the issue and they would send a mail. But nothing happened till date and I have the records of all the calls that I have made to Flipkart Service. I am really feel bad about the customer service given to the customer after buying the product, No call backs, No close looping process but the customer service just works as pitty feeling service when we call with some issue. We rely on Flipkart products and we go for it but if Flipkart is just delivering a product that does no meet the customer requirement and never bother about customers after delivering the product then what is the use of buying the product from Flipkart. I do not want to express my anger at this stage and I want to try once through mail to see the response of your team. I am not going to leave it just like that if my complaint is not resolved before Sunday as I have already waited for a long time. Name : Gaspar Lawrence Register Mobile No : [protected] Alternate Mobile No: [protected] Email ID : sg.[protected]@yahoo.com Product Name : Voltas 125 CYu Order : OD[protected] Installation Ticket No: %E9FLPKRT - 766127 Expecting a quick action on my complaint Thanks & Regards Lawrence