[Resolved]  Flipkart — Where is the Exchange Offer

Address:

Mumbai City, Maharashtra

This is my sixth mail to Flipcart Team On Big Day I have purchased one product whose Order ID OD[protected] .the same product was available on exchange offer .I am also attaching scene shot of the same .which I have take just before Order. When I did exchange it got 10999/- but while paying it shown me 13000/- .So I thought once I will give me My phone I will get 2000 Rs back as a exchange or I will get point in my wallet. Now 08 Oct I got mail form your side that I would like to inform you that on checking our records we see that you have placed the order when the exchange offer was not on live. Hence, you will not be able to have an exchange offer on your product. I know When I did Order have entered all the details of exchange .I have screen shot of the same.Even Just aftre I called you & m, ailed you abount exchange order .Kindly check my call record & mail record to show I m correct. I know this could be happen due to Website Issue.Please agry from your side.Only sending Apologies, from Flipkart is not enough. I request you kindly look into this issue.From last 4 days I am waiting some solution . Kindly call me & provide me solution...