Flipkart — Worst Customer Support | |
The following is the series of events that occurred:
13th July'14 : Subscribed for Student Membership by sending my college id scan to the required email address along with my name and number.Received a reply saying that within 3 days my subscription would get activated.
17th July'14: Contacted Supriyo of the customer care via the chat option available in the website who said she has escalated the complain to the concerned team and gave the ID as OD[protected].
18th July'14: Received a reply from Asif Niyaz( Customer Support) designating me by some other name, asking for 2 to 3 business days of time and they would be back with an exact solution. Gave me a Reference Number:[protected]
20th July'14 : After I lost all hope from the customer support I thought of writing to the customer support one last time explaining everything from the start.
21st July'14: I got a reply from the Student Subscription email ID that sent me the same mail that had been sent on 13th July which asked for a time period for 3 business days.
I really wish I could complain to any of the co- founders but both of them are not accessible via the website, all you can contact is the INEFFICIENT Customer Care.
Thanks And Regards
Neel Agarwal
[protected]@gmail.com
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Comments
Within 5 minutes of registering this complain I got a call from this number [protected], the person said he was calling from Flipkart and asked me my problem. After I narrated him the whole story he told me that he will refund me my money back. I asked him his name and designation to which he said Surender Kumar, The General Manager. I told him being the general manager he was unaware of the fact that student subscription offer was free of cost on hearing this he disconnected the call. Now I have no words for this Customer Support!
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