[Resolved]  Flipkart — Wrong Cancellation of Orders by Flipkart.com

Address:

Ahmedabad, Gujarat

To, The Chief Executive Officer Flipkart.com Bangalore Karnataka (India) Subject: Wrong Cancellation of Orders by Flipkart.com Dear Sir With reference to the subject, I would like to bring my case in your notice. I am a regular customer of Flipkart and always considered it a Trusted Brand in e-commerce world. Recently, my experience with it shattered my belief for Flipkart. I purchased two printers HP Inkjet and Canon from your mobile application on 1.9.2015. I checked with pin code of my area and availability of product with retailer W S Retail. When everything was accepted by system, I made payment from card and received order no on my mail id and mobile no. But, after some time, I received a mail of cancellation of both the orders and refund of my money. I immediately called at customer care and enquired about my orders. The customer care executive told me that " the seller (which is W S Retail in my case) does not make delivery at your pin code". I was shocked as being a consistent customer, I had purchased a series of items from the same retailer and got it delivered at my place for same pin code. Unsatisfied with the customer care, I escalated the matter to grievance officer Mr. Chinnappa Karumbaiah Kuppand who politely listened to me and at the last, offered an apology on behalf of Flipkart, but showed his incapability to complete order. So, here I, as a customer, want to know that if I made order, paid the money ( the price mentioned for the product) and even received the expected delivery date (3.9.2015) on mail, why my order has been cancelled without my permission? And if done, why there is no appropriate justification by Flipkart? I request you to look into the matter and investigate the same. I really wish that Flipkart will not disappoint me and I will get my order fulfilled, as per commitment. The screenshots with details are attached for further reference. Thanks Yours customer,