[Resolved] Flipkart.com — Moto X Play | |||
Dear sir /mam I have complained against Flipkart.com regarding Moto X play . after this i have checked this mobile phone to Motorola service center in Agra. and he say that there is display problem then i call to flipkart executive for replacement this mobile, executive say "replacement time period is over so can't replace it. please tell me that what do this faulty mobile and informed to flipkrt.com many time for this problem by mail and phone call during that period so please do give a solution for this problem Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 05, 2015 Flipkart Customer Care's response No Order details found, sent a mail to customer through consumer complaints.
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 1 Comment | |||
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+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
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I have purchased a mobile Moto X Play on 27-sep-2015 and after this phone have created a problem that is black display and i have requested to Flipkart.com customer
Executive many time for this problem but they said that visit to service center and collect the job sheet and continue use phone if phone create a same issue then send me job sheet then i will have replace it.
But i have visit to service center three time but not resolved this problem and collect a job sheet and sent to flip kart. then mail me that replacement warranty is over but i have already inform many time in replace warranty period then flip kart not responsible for replace it .
Please sir my phone Replace to other Moto X Play because i have face many problem for black display . such as very costly transport to visit service center and maximum data consume after update software and again and again all setting setup( erase contact and message)
flipkart mailed us that paste hare:
Order ID:OD[protected]
Product : Moto X Play
Price: Rs. 18499
mail: Hello,
Greetings from Flipkart.com!
Order ID:OD[protected]
Product : Moto X Play
This is in reference to the concern you had raised to our technical team with regards to the product purchased from us.
We regret to inform you that, we cannot replace/refund by collecting the product. As 30 days replacement policy is already been void and we have informed you regarding the same in previous conversation.
We request you to kindly visit to near by authorized Service center with Invoice copy for prompt resolution.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding in this regard.
Thank you for shopping with Flipkart.com.
Regards,
Lohith R
Flipkart Customer Support