[Resolved]  Haldiram — Non fulfillment of order and replacement of entire order

Address:

New Delhi, Delhi

Sir, We are very regular consumers of your Haldiram products. This is in reference to your above mentioned subject. I am shocked and amused on the behavior of your staff representing your very esteemed brand. I was very surprised that on the date of my daughter's wedding function, the sweet boxes were replaced by degraded form of sweet boxes. I ordered 20 boxes of 4 layered sweets and all the sweets were replaced by degraded version of sweets. I have spoken to the staff manager at Netaji Subhash but they are not responding properly. We as consumers consume your products because of the trust and reliability of your brand. At the function level its very important for a brand like Haldiram to keep their integrity intact. I have taken a very serious note of this matter, especially since the very trustworthy brand name “HALDIRAM” has broken our faith and is replacing the boxes like this with substandard material. I would like your company to look into the matter seriously and at the very earliest and not tarnish the longstanding goodwill of your national and international brand and company. Consumer, Mr. Malhotra [protected]