| Address: | Kolkata, West Bengal |
Ref.: Booked 2 nos. “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles through “USG Automobiles (Pvt.)(Ltd.)” SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016, vide rt. No. 13921 & 13922, dt: 24.04.2015
Sir,
We are extremely concerned and distressed by the unsatisfactory service regarding the sale process of 2 (Two) nos. of your “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles for our two children’s homes. From our side we trusted your representative Mr. Biswajit Dey Dhara (M – [protected]) to provide us two brand new vehicles in the colour of our choice and in perfect condition, which would be shown to us and checked by our driver. However we were not shown any vehicle, any test drive arrangement for us before registration & delivery. The advance payment of Rs.14, 87, 930/-(Rupees Fourteen lac eighty-seven thousand nine hundred thirty) only (including insurance & registration charges Rs.1, 60, 000/-) was paid in full by us (part being our bank loan in good faith).
Your distributor “USG Automobiles (Pvt.)(Ltd.)” SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016, inform us that the cars had already been registered and delivered one vehicle at 10A, Alipore Avenue, Kolkata on 09.06.2015, which was (a) not only the wrong colour, which is grey when we wanted white, (b) the car was in very bad condition, (i) it had a dent on the bonnet, (ii) there were scratches on the bonnet, (iii) the sliding glass windows was not working, (iv) the engine was extremely noisy, sounding rough & uneven.
We were amazed to see the condition of this car and rejected receiving it. The second car must be white also and in perfect condition. The engine as well as the body should be in perfect condition.
We went to see the car on 10.06.2015 at “SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016” to test drive it, they said that the keys are not available, in spite of our making an appointment to visit before the distributors office.
We look forward to your immediate action on this urgent matter and kindly ensure that your distributor gives us 2(Two) nos. white colour “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles in perfect condition. These vehicles will be highly visible in Kolkata, North 24 Parganas and Jalpaiguri districts – carrying our 150 no. girls from the homes to school and back etc. It is in the interest of all o[censored]s to have “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” perfect vehicles, which will be appreciated.
Yours sincerely
Ms Aloka Mitra
(Chairperson)
WOMEN’S INTERLINK FOUNDATION
Kolkata.
(M): [protected]/[protected] Was this information helpful? | 
Ref.: Booked 2 nos. “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles through “USG Automobiles (Pvt.)(Ltd.)” SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016, vide rt. No. 13921 & 13922, dt: 24.04.2015
Sir,
We are extremely concerned and distressed by the unsatisfactory service regarding the sale process of 2 (Two) nos. of your “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles for our two children’s homes. From our side we trusted your representative Mr. Biswajit Dey Dhara (M – [protected]) to provide us two brand new vehicles in the colour of our choice and in perfect condition, which would be shown to us and checked by our driver. However we were not shown any vehicle, any test drive arrangement for us before registration & delivery. The advance payment of Rs.14, 87, 930/-(Rupees Fourteen lac eighty-seven thousand nine hundred thirty) only (including insurance & registration charges Rs.1, 60, 000/-) was paid in full by us (part being our bank loan in good faith).
Your distributor “USG Automobiles (Pvt.)(Ltd.)” SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016, informed us that the cars had already been registered and delivered one vehicle at 10A, Alipore Avenue, Kolkata on 09.06.2015, which was (a) not only the wrong colour, which is grey when we wanted white, (b) the car was in very bad condition, (i) it had a dent on the bonnet, (ii) there were scratches on the bonnet, (iii) the sliding glass windows was not working, (iv) the engine was extremely noisy, sounding rough & uneven.
We were amazed to see the condition of this car and rejected receiving it. The second car must be white also and in perfect condition. The engine as well as the body should be in perfect condition.
We went to see the car on 10.06.2015 at “SHRACHI CENTRE – 74b, A J C Bose Road, Kolkata – 700 016” to test drive it, they said that the keys are not available, in spite of our making an appointment on 10.06.2015, to visit before the distributors office.
We look forward to your immediate action on this urgent matter and kindly ensure that your distributor gives us 2(Two) nos. white colour “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” vehicles in perfect condition. These vehicles will be highly visible in Kolkata, North 24 Parganas and Jalpaiguri districts – carrying our 150 no. girls from the homes to school and back etc. It is in the interest of all o[censored]s to have “TRAX CRUISER CLASSIC, BS – III (13+D) P/S” perfect vehicles, which will be appreciated.
Yours sincerely
Ms Aloka Mitra
(Chairperson)
WOMEN’S INTERLINK FOUNDATION
Kolkata.
(M): [protected]/[protected]