Ford India — Complete ignorance from Ford India & its service center

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Concern, Its really surprising that a prestigious car makers like Ford India is not at all having any concern towards its valued customers. I have been continuously harassed by its all service provider dealers and inspite of serious feedback given to Ford customer care on the feedback call, But no action has been taken by the concern authorities/representatives from Ford India. Otherwise i would not have been so much in trouble incase necessary action would have been taken by its representative based on my feedback. L Looks like there is a complete policy and process paralysis with such a prestigious car manufacturer. Will request you to check all the recorded feedback call of the respective customer care in order to establish who is right and who is lying. I have bought this car in the month of July 2010 as a part of Corporate offer given to Reliance Group employees. I would like to once again reinstate my complain against the Riddhi Ford & Ford India, my vehicle has reported almost every or alternate month to Riddhi ford service center and because of their ignorance regarding servicing, i have been harassed as an customer again and again. Please find below the date wise vehicle sent to Riddhi Ford - OKHLA, Delhi. My car has reported to riddhi ford on 30th April[protected] Km done), again on 04/06/[protected] done) when the service was due, but the concern management has shown complete ignorance and has not informed the customer for the services. As a part of standard process any vehicle which reports to service center has to go through the standard check list which includes the last servicing done and the engine oil etc. But the same has been ignored and resulted in issues with my engine. I Have approached Noida Ford for change of wheel nut in the month of June (65000Km Done approx) and i was not getting any response from the Noida Ford Service Representative inperson, Then i approached the GM of Noida Ford regarding the complain cum feedback, He has resolve my issues on priority and at that point of time, i came to know that there is shortage of engine oil, The GM has asked me to send the car for a complete engine test, as it may be because of any leakages. After few days i sent my car to Noida ford for the test and they reverted that there is work in the engine and you have to pay Rs 125000/- approx. I told him that i will write to Ford India about the engine issues as my car has done only 65000km and how come there will be an issue of engine repair with brand called Ford. He has requested me to not to raise the issue directly, as the image of Noida Ford will be on stake as the last time Vehicle has reported to his service center. I accepted his request and ask him to follow with Ford India and revert back to me. In the month of June i received his ph call stating that the Company has consider the request and the cost of all the major part will be beard by the company, you only need to pay the cost of wear & tear parts. I asked him, how much it will amount to, He replied that it will in the range of Rs[protected] only. I asked him to send the same on the mail id, but i never received any reply from him. So, i contacted him again and he stated that, "to know the exact cost, they need to go for engine test again then only he will provide the exact estimate". Because of my limited availability in NCR in last few months, i approached him in the month of August (Although i have requested earlier to pick up the car in the month of June/July, the same can be check in their booking register if they maintain, but because of delay in communication from the Noida Ford, i could not give the vehicle as when the Noida ford guys approached me @10.30/11am, I was already on the way to the airport) for the said test, I received the reply from the GM that the same support will not be given to you as it is already 2 months. I was actually surprise by the response. It looks like all the service provider of Ford india is trying to fool its valued customers and they are completely not interested in giving any support/solutions to its valued customers. Its my 3rd Ford Vehicle in my family, I expect and will highly appreciate if any proper solution is being given to me as i am not interested in taking alms of 25% of repair cost from the Ford. I will prefer to stop sending my car in future to Ford Service center as well never buy or recommend anyone for so called prestigious brand. Looking for your positive and immediate response. Email id : a.[protected]@outlook.com