Ford India — Dealer has sold old car (91 ps) model in place of new car (100 ps)

Address:	East Singhbhum, Jharkhand, 831005
Website:	www.india.ford.com

Dear Sir/Madam,

I Would like to log a complain of fraud and cheating against M/s
Jayshree Motors Pvt Limited, Jamshedpur

I had bought an Eco sports Trend from M/s Jayshree Motors Pvt.
Ltd, Jamshedpur on 20th December, 2015, bearing Chassis no
& engine no: MAJAXXMRKAFT83343

While selling the car dealer had confirmed me that its a new car
with 100 PS engine. Even during test ride they had shown a 100 PS model.
On being delivered I got a suspicious of car being old model because
its wiper and indicator console units were in opposite direction.

All new Eco sports has Wiper on right side and indicator to left side
of driver. But my car has reverse setting.

On inquiring they told Eco Sports Trend + & Titanium (being high end
variants) have Wiper on right side and indicator to left side of
driver but as Eco Sport trend is lower end model has opposite
setting. On asking them to confirm in writing sever time, they
use to verbally confirm that its a new car with 100 PS only consoles
are fitted in opposite direction as its lower segment car.

In spite of requesting dealer several time to give me a written
confirmation when they failed I wrote to Ford India Ltd giving
reference of chassis no [SrvReqNo:[protected] and SrvReqNo:[protected]]
and came to know that its an old car which was manufactured in
Aug'15. This was the first time that I got clear confirmation that
car was a 91 PS model vehicle. When I took up the matter with the
dealer as advised by Ford India Call Centre Service (Attached in
trailing mail) they started ignoring me and always asked for some
more time to resolve the issue and each time confirmed that they shall
look into the matter. Later they also offered me to provide a Roof
rail or spare tyre cover as compensation for their mistake.

During mean while (on 13th- 14th Feb'16) I had gone to Mandarmoni, on
my way back my car's left side front tyre ripped off completely and I
near missed accident . I was driving on National highway when this
incident had happen.

They say its not manufacturing problem and asking for money for
replacement of wheel.

On asking why they have sold me an old car, earlier they were saying
it was by mistake they had delivered old car but now they (Mr Arun
Khendalwal) telling that they had given me a discount of Rs 8000
which was not available on other car which were being sold in Dec'15 .

They have cheated me and now to make me drop the case offering
accessories for worth Rs 15000 accessories.

But I want to lodge a complain and get my car replaced with the new
model which I had intended to buy(being a 100 PS model). If I had know
that they were offering me old car I would have waited for new car
rather than buying an old.

More over I feel they might have sold me a demo car which is used one,
because the way tyre has ripped off I'm sure its a used car.

Also I would like some serious action to be taken against M/s
Jayshree Motors Pvt Ltd, specially Mr Arun Khandalwal & Mr Amit
Sharma, who have been harassing me all the while.

I request you to please look into the matter on urgent basis. As I
have been trying since last two months to reach out in person or
through mail to Ford India directly but could manage to only speak to
your customer care.I fear in such a case, as I am not been hear
properly I will be compelled to approach Consumer Court and file a
case of cheating as I don't see any other way out .
Thanking you in anticipation of proper investigation from your side
and adequately addressing my problem by replacing with new
car.

Regards,
T Raghu Varma
[protected]