Ford India — Ecosport service issue

Address:

Bangalore, Karnataka

I purchased my ecosport on (1/10/2013).I gave my car to service 21/08/15 for 50000 kms paid service, post service i was keep on getting the oil signal display in my car i called up the elite ford service station they said me to get the car back and also i complained this issue to customer support ford india delhi.Then i took my car for service again and they checked all the parameters and said your car is absolutely normal.I took at from service station and again got the same oil indication symbol, called up service station they said it may be a software problem not car problem.I was travelling to my native place on(10/10/15) from (Bangalore to Madurai) while going near Krishnagiri i felt there was some extra sound coming on the engine.I stopped the car and called to ford road assistance and they told me to stop the car.I myself checked parameters of the car everything was normal and i didn't find any issue.Then akash ford people took my car to their service center.After two days akash ford people called me and enquired about the problem whether there was any accident or hit.I said them clearly nothing like that happened because car doesn't have damage and they too agreed for that.They checked the vehicle and told there is a scratch on the oil sump and it looked like old hit that is the reason you were getting oil indication symbol on your car.now the oil the doesn't pass to your engine properly that is the exact reason for getting the sound from engine, now your engine got ceased and they told me to pay 150000 rs for the replacement of new engine and i have told them that mistake is from Elite Ford side you keep the vehicle.After coming from my native place i will handle this with Elite Ford.I toed the vehicle from Akash Ford to Elite Ford on (26/10/15).They told me that they accept their mistake and do their best.today they called up and told that because of sump damage everything happened and their putting me in trouble.They are trying to hide their mistake and asking me to pay approximate of 2lakhs.Why should i pay this much amount without doing anything?This is the kind of customer relationship Ford is giving?I referred five people to buy ecosport and they bought also.i didn't expect this from Ford. i need necessary action to be taken from Ford.Thanks